What Do We Offer?
Flexible Coverage
Give the assistance your customers need. Our multilingual call center support is tailored to meet your dynamic demands. We can seamlessly shuffle our expert agents based on your business’ needs and conditions.
Round-the-Clock Availability
Provide customer support to users from across the globe with live call center operators available 24/7. Verify subscriptions and billing statements. Handle large volumes of cancellation and refund requests.
Innovative Communication Platform
Our customer service platform is integrated with the most updated and innovative tools powered by both human and artificial intelligence to enhance your organization’s overall efficiency.
Multilingual Call Center Outsourcing
Our call center outsourcing services cover a broad range of languages enabling you to handle both English and non-English speaking customers.
We cover the following languages:
• English
• Spanish
• Portuguese
• French
• Italian
• German
• Japanese
• Thai
• Korean
• Malaysian
• Arabic
If your language is not on the list, let us know! We’ll do our best to get the right agents for you!
Credible | Flexible | Scalable Call Center Solutions
New Media Services gives customers more reasons to trust your brand. We have been assisting businesses with dynamic customer support call center solutions since 2007. As part of our business process outsourcing solutions, we improve your services with the most skilled and reliable operators in the industry. They are specifically trained to handle calls and user concerns of varying complexities. We value time management and make fast responses our trademark. Language barriers in customer service are a thing of the past! We have agents who possess multilingual skills that allow them to bridge gaps between you and your customers.
