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Latest Blogs

Customer agent with five possible customer
5 Major Customer Service Mistakes that Drives Customer Away
By Merlene Leano • February 27, 2018
Your customer service serves as the face of your business. Avoid these 5 major customer support services mistakes to keep...
Two difference with refund payment solutions benefits
How Refund Payment Solutions Benefits your Business
By Stephanie Walker • February 14, 2018
Make your business more inviting to potential customers by having an efficient refund system ran by reliable contact center services
Different types of Tier 2 escalation
How Important is Tier 2 in Escalation Management?
By Stephanie Walker • February 13, 2018
Escalation management has been an outsourcing strategic solutions that helps businesses deliver an organized assistance.
how services
How Chat Service Grew as an Excellent Customer Support Tool
By Stephanie Walker • February 6, 2018
Discover how chat service developed from being a simple communication tool to a highly dependable and impressive messaging channel for...
Security in business content
Moderators: The Content Police
By Stephanie Walker • January 31, 2018
Efficient content moderation services are not just determined by the ability of moderators to read between the lines and monitor...
Mistakes in Running Chat live
5 Proven Mistakes to Avoid in Running a Live Chat Service
By Stephanie Walker • January 17, 2018
With live chat service, it is essential to know the list of mistakes to avoid to ensure efficient business process.
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