Our billing contact center services deliver the best customer support for inquiries, cancellations, account follow-ups, and refunds. Get enhanced coverage with billing management services through multilingual operations delivered 24/7.
Let us handle the flow of your inquiries so you can direct your attention to actual operations. We guarantee swift and accurate answers to customer inquiries based on your set guidelines. Experience uninterrupted efficiency as our seasoned agents take care of the billing customer support!
We have years of experience in refund management services. As your representative in customer interactions, we are experts in enforcing your payment refund process based on the criteria you set. Your knowledge is our knowledge, your process is our workflow.
Cancellations can be verified and processed without the need to constantly consult between Client and Supplier. Provide us with your cancellation rules and we will work to validate the customer’s request and we will take action to approve or deny these requests.
Lighten your internal processes by outsourcing multilingual call center support services for your business process needs. We can take charge of your customer calls, so you can be free to focus on what truly matters—your core business operations.
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Streamline your email inquiries when you outsource email support services. Say goodbye to answering a full inbox of inquiries. We’ve got it covered!
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Availability can be your greatest quality. Outsource live chat support services either outside business hours or as a 24/7 solution for active engagement. Take advantage of our live chat solution, all centralized in our simple and easy to integrate Live Chat Support System.
Already have a platform? You can outsource live chat operators from our large workforce of experienced agents.
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Help us devise custom-fit solutions specifically for your business needs and objectives! We help strengthen the grey areas on your customer support and content moderation practices.
Main Office
1710/35 Spring Street, Melbourne, VIC 3000 Australia
Other Offices
Melbourne
Texas
Manila
Zurich
Amsterdam
Dnipro
Email Us
info@newmediaservices.com.au
A good company is comprised of good employees. NMS-AU encourages our workforce regardless of rank or tenure to give constructive ideas for operations improvement, workplace morale and business development.
