Business Outsourcing Support Services
New Media Services offers tailor-made and outsourced business support services
to elevate your services and core operations.
CHAT OPERATOR SERVICES
CHAT OPERATOR SERVICES
Our multilingual chat operators are trained to help drive higher conversions and reduce operational costs on your messaging & social platforms.
Our business outsourcing solutions are tailored to your specific preferences and goals. We continue to augment our services until we meet your expectations 100%.
What we offer, Our Services
Aside from supporting multiple languages, we also maximize both human and AI capabilities. We cover General, Technical, & Advanced support, Sales support, Inbound & Outbound Customer Assistance, and Setup & Provisioning Services.
Exceed customer expectations through our versatile lineup of contact center services. We offer call center services, escalations, live chat support, and email support. Deliver 24/7 assistance and highlight customer convenience.
Maintain a spotless online reputation with our innovative content moderation services. Our human moderators decipher user context behind their posts, while AI automates profanity filters & speeds up the content checking process.
Social Media Moderation
Our social media moderation service helps businesses establish a solid and favorable online brand. Preserve your services’ credibility while keeping your followers safe from scammers, online trolls, and misleading information.
Chat Operator Services
We have skilled chat operators capable of handling different types of communication services. Increase engagement on your niche or mainstream messaging platforms. Outsource our chat operators on an hourly or chat-based setup.
Live Chat Support
Entertain customers and potential leads on your website with live chat support. Streamline your customer help desk with real-time interaction. Enable continuous assistance with the help of chatbots & a customizable chat widget.
Client: Online Dating Platform for Serious Relationships
An online dating platform dedicated to providing an open space for people to establish long term relationships needs solutions for the following:
Real-time verification of user sign-ups in the platform
Profile authentication system to avoid catfishers and frauds
Efficient content monitoring at a flexible price range
Fully operating manual and automated filters to foster a respectful dating environment
Client: Mobile Games Development Company
A company specializing in developing mobile games was looking to improve their customer support services, specifically:
Improving and speeding up the process of billing and monitoring customer transactions
Providing a fast-paced in-game response to all customers
Ensuring that all their users get assistance at all times during and after playing
Client: A Mobile Game Developer Company
This mobile game developer company aims to expand their presence on social media and requires assistance for the following:
Protecting followers from fraudulent schemes
Getting rid of unwanted and irrelevant texts and multimedia content
Monitoring fake accounts (smurfs, boosters, and fake traders)
Responding to various user comments and reviews
Business Intelligence Outsourcing Services: World-Class Staff and AI Functioning Combined
With a deep understanding of what motivates customers & fuels businesses, we developed hybrid outsourcing solutions for various business setups.