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Business with AI

Human and AIBusiness Process 
outsourcing solutions

Deliver accurate, scalable and safe operations with our Human-in-the-Loop (HITL) outsourcing solutions- where automation meets real human expertise. From content moderation to customer support and AI training, NMS integrates human validation into every AI-powered workflow.
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Our Business Outsourcing Services

Multilingual Customer Support Services
Human-in-the-Loop
Content Moderation Services
Outsourcing Services
Virtual Assistant Services

Multilingual Customer Support Services

Expand your business’ global reach and elevate customer satisfaction. Our multilingual customer support outsourcing services covers voice support, email support, and live chat support.

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Human-in-the-Loop

Our hybrid AI + human framework ensures accuracy, safety and contextual decision-making across all workflows—from moderation to customer support and AI model training.

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Content Moderation Services

Protect your brand by facilitating a safe online space for your website, applications and community members. We employ a combination
of human and AI content moderation for all
types of user-generated content.

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Outsourcing Services

Simplify your operations with our comprehensive outsourcing solutions. Whether you need customer support, IT services, HR management, or creative services, we deliver efficient and scalable services to help your business grow and thrive.

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Virtual Assistant Services

Save time and boost productivity with our expert virtual assistants. From administrative tasks and social media management to content creation and e-commerce support, our VAs are here to help you focus on your core business goals.

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The NMS Advantage

Maximize your budget with our flexible Pay-Per-Service model! We offer affordable rates based on actual activity, covering a range of services that go beyond just agents, including multilingual customer support, human and AI-powered content moderation, outsourcing for IT, HR, and creative needs, virtual assistant services, and seat leasing.
Team success and collaboration
300
+
Happy Clients
17
+
Years in business
68371
+
Cups of  coffee
500
+
Projects

Our Business Outsourcing Services

We create value in project leading, digital design and complex development projects in fintech, greentech and startup sectors.

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Human-in-the-Loop

Human-in-the-Loop

At New Media Services, Human-in-the-Loop (HITL) is embedded into all our AI-powered services.

AI handles automation, speed and detection — while trained NMS specialists provide judgment, accuracy and nuance.
This hybrid model ensures:
• More accurate content decisions
• Better customer experience
• Safer communities and platforms
• Higher-quality AI outputs
• Global 24/7 coverage

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Customer Support Service

Multilingual Customer Support Services

Centralize your user assistance with our multilingual customer support outsourcing services. Our expert agents and contact center services help deliver quick and high-quality assistance.

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Voice Support Service

Voice Support Services

Provide your customers across the globe with the support they deserve through our multilingual voice customer service. With our voice support services, you can expand your customer coverage, boost your workforce and bring your business to new heights.

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Inquiry

Language-specific assistance 24/7

Refunds

Simplifies refunds.

Cancellation

Simplify cancellations to fit your needs.
Email Support Outsourcing Service

Email Support Outsourcing Services

Outsource email support services dedicated to giving prompt and precise responses to customer queries. Experience top-notch multilingual customer service email management.

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Features

Multilingual Agents

Available Languages
    • English
    • Italian
    • Spanish
    • French
    • Portuguese
    • German
    • Arabic
    • Japanese
    • Korean
    • Malaysian
    • Thai
Other languages are available upon request.

24/7 Availability

Quick handling based on Client’s preferred time-frame

Actual agent replies as well as template-based replies

Coverage

Available on per email, per issue thread closed, or per hour basis

Shared or dedicated agents available

Schedule-based messaging or 24/7 support

Live Chat Support Service

Live Chat Support Services

Our 24/7 live chat support services is committed to establishing customer trust and boosting engagement.

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Inquiry

Retain quality in your customer service.

Refunds (processing)

Benefit from our wealth of experience in refund processing

Cancellation

Maximize your efficiency and enhance customer convenience.
Billing Customer Support Service

Outsourcing Billing Customer Support Services

Outsource email support services dedicated to giving prompt and precise responses to customer queries. Experience top-notch multilingual customer service email management.

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Multilingual Call Center

Contact center services help deliver quick assistance

Email Support

Giving prompt and precise responses to customer queries

Live Chat Support

Establishing customer trust and boosting engagement

Why HITL Makes Your Business Smarter, Safer, and More Efficient

Accuracy & Validation

Humans correct AI errors, improving output quality.

Safety & Compliance

Human reviewers ensure brand protection and content safety at scale.

Scalable Hybrid Workforce

AI handles volume; humans handle complexity.

NMS combines automation and human intelligence to deliver dependable outsourcing solutions worldwide.

What Our Clients Say About Us

All Testimonials

"NMS helped our agency with review management. Working with the likes of national brands, our business would be crushed with client reviews. With Review Management being a part of our service offerings, we were able to lean on NMS for timely and quality responses."

Andrew

Dr. Andrew Arnold

Million Dollar Wellness

"For over 5 years, NMS has screened hundreds of thousands of comments made by citizens on behalf of our government clients. They are a core part of our service offering and ensure content is kept appropriate and respectful, always acting quickly and staying on top of things no matter how busy things get."

Adam Smith

Adam Smith

Harvest Digital Planning

""We are cooperating with NMS for years and they support us diligently on daily tasks with no exception and on timely manner. Being present globally requires assistance on multiple languages, in order to feel and be part of community. That is what NMS provides us. They are handling huge number of tasks coming 24/7 from various parts of world and we haven`t seen any hiccup down the road.""

Filip Simceski

Filip Simceski

Centili

Latest Insights

Customer Support Outsourcing
The Importance of Customer Support Outsourcing for Business Growth
By New Media Services • November 7, 2025
Meeting customer expectations is a constant challenge for businesses, regardless of size and industry. Whenever issues arise, they expect your...
Choosing the Right BPO Provider for Your Company
Top Tips for Choosing the Right BPO Provider for Your Company
By New Media Services • October 31, 2025
Business process outsourcing (BPO) is a strategy embraced by many companies, no matter the size. A good partnership with a...
Email Support Outsourcing
How Businesses Benefit from Professional Email Support Outsourcing
By New Media Services • October 24, 2025
Today, customer support can be done through various channels, including phone, email, or live chat. However, some concerns are better...
Read More Blogs

Upgrade your operations with Human-in-the-Loop outsourcing

We possess a deep understanding of what motivates customers and fuels businesses, making our hybrid business outsourcing solutions perfect for various business setups.
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Solution for Business Needs

Help us devise custom-fit solutions specifically for your business needs and objectives! We help strengthen the grey areas on your customer support and content moderation practices.

Main Office

2 Queens Avenue, Oakleigh, Victoria, 3166

Other Offices

Melbourne

Texas

Manila

Zurich

Amsterdam

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    A good company is comprised of good employees. NMS-AU encourages our workforce regardless of rank or tenure to give constructive ideas for operations improvement, workplace morale and business development.

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