Business Outsourcing Support Services

New Media Services offers tailor-made and outsourced business support services
to elevate your services and core operations.

OUR Approach

Respond

We address all queries about our services within 24 hours. Our team listens closely to every unique business support outsourcing requirement.

Review

We dig deeper and flesh out more details about your queries and requests. We want to develop a solution that is accurate to your business needs.

Design

Whether you want to maximize resources or leverage operations, we prepare a business proposal that adheres to your specific outsourcing objectives.

Apply

Get consistent updates and first-hand access to our work process. We are an outsourced business services company that prioritizes client satisfaction.

Improve

We adjust our solutions based on your feedback. Our team analyzes accumulated customer data and statistical reports generated by our services.

Perfect

Our business outsourcing solutions are tailored to your specific preferences and goals. We continue to augment our services until we meet your expectations 100%.

300

+

HAPPY CLIENTS
13
YEARS IN BUSINESS
68371
CUPS OF COFFEE
500

+

PROJECTS

What we offer, Our Services

Customer Support

Aside from supporting multiple languages, we also maximize both human and AI capabilities. We cover General, Technical, & Advanced support, Sales support, Inbound & Outbound Customer Assistance, and Setup & Provisioning Services.

Contact Center

Exceed customer expectations through our versatile lineup of contact center services. We offer call center services, escalations, live chat support, and email support. Deliver 24/7 assistance and highlight customer convenience.

Content Moderation

Maintain a spotless online reputation with our innovative content moderation services. Our human moderators decipher user context behind their posts, while AI automates profanity filters & speeds up the content checking process.

Social Media Moderation

Our social media moderation service helps businesses establish a solid and favorable online brand. Preserve your services’ credibility while keeping your followers safe from scammers, online trolls, and misleading information.

Chat Operator Services

We have skilled chat operators capable of handling different types of communication services. Increase engagement on your niche or mainstream messaging platforms. Outsource our chat operators on an hourly or chat-based setup.

Live Chat Support

Entertain customers and potential leads on your website with live chat support. Streamline your customer help desk with real-time interaction. Enable continuous assistance with the help of chatbots & a customizable chat widget.

CASE STUDIES

Client: Online Dating Platform for Serious Relationships

An online dating platform dedicated to providing an open space for people to establish long term relationships needs solutions for the following:

Real-time verification of user sign-ups in the platform

Profile authentication system to avoid catfishers and frauds

Efficient content monitoring at a flexible price range

Fully operating manual and automated filters to foster a respectful dating environment

SEE FULL CASE STUDY

Client: Mobile Games Development Company

A company specializing in developing mobile games was looking to improve their customer support services, specifically:

Improving and speeding up the process of billing and monitoring customer transactions

Providing a fast-paced in-game response to all customers

Ensuring that all their users get assistance at all times during and after playing

SEE FULL CASE STUDY

Client: A Mobile Game Developer Company

This mobile game developer company aims to expand their presence on social media and requires assistance for the following:

Protecting followers from fraudulent schemes

Getting rid of unwanted and irrelevant texts and multimedia content

Monitoring fake accounts (smurfs, boosters, and fake traders)

Responding to various user comments and reviews

SEE FULL CASE STUDY

Business Intelligence Outsourcing Services: World-Class Staff and AI Functioning Combined

With a deep understanding of what motivates customers & fuels businesses, we developed hybrid outsourcing solutions for various business setups.

Our Client Says


 

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