Last updated on July 28, 2020
Studies have shown that millennials have been determined as the leading driving force behind online shopping. In line with this, millennials also have preferences when making a purchase online, one example is that they do not like pop-up advertising.
Visuals are one of most important factor in grabbing their attention, another factor is that they will repeatedly visit a website that has reasonable prices and offer good shipping rates. They are also active on writing a review once they have claimed their discounts, rewards and privileges.
Furthermore, since millennials are tech savvy and have grown up with digital media world, they are now the main target audience for many digital marketing campaigns. It is essential to engage with millennials for brand awareness, customer acquisition and retention.
In this case, inclining your web design around their characteristics, engagement impulses, digital trends and purchase choices will greatly benefit your campaigns.
Explore the key points companies should keep in mind when designing for millennials and how they can affect your digital marketing strategy.
68% of Millennials prefer to use their mobile phones in almost everything, surfing, talking, tweeting and shopping. In short, mobile phone is the new laptop for Millennials.
Companies who are making their sites mobile-friendly are doing themselves a big favor for the reason that 80% of millennials own a smart phone, which shows a wide range of market potential. Here are some tips on designing a mobile-friendly website:
80% of millennials find video content helpful, especially on making a purchase decisions. Some famous brands make use of short videos to describe their products.
Most consumers that watch brands videos to get a realistic view of the product, as a matter of fact viewers are likely to watch an information-intensive video twice. Below are some tips for making short videos for your products.
Having self-service options in your website helps your company develop a positive opinion among users, as we all know millennials are used to solving problems with technology instead of calling live customer service representatives.
Statistics also shows that 90% of customers expect a self service option when it comes to seeking help with a product and service.
Millennials are all about instant solutions to their problems, and that is because of the prevalence of technology. They do not have patience to be on hold for five minutes or more and explaining their problem to three different people to get an answer.
Your website design should have a comprehensive support page with how-to’s, video demos, and other interesting content that would enhance their overall user experience.
FAQ pages and a forum can also be included depending on the products or services you offer.
Given that millennials have a short attention span, they are not into disruptive and intrusive ads. Most millennials will install ad blocking extensions in Chrome Browser or on Youtube to block the ads altogether.
This is because some ads are just plainly disturbing especially from user content experience, the pop up and banner ads are now becoming old.
Making your ads personalized and customized should always be something that speaks to them not at them. Studies have shown that millennials will always go with a personalized and customized offer from service providers.
Here are some pointers:
Your company should also analyze your users search and purchase history, such as the kind of videos they watch or the type of content they frequently share.
In this case, your brand would better come out with suitable content for your target audience. Finding ways to appeal with your consumers on a personal level will build loyalty and trust in your brand despite the raise of known distrustful corporations.
Great user experience is now a differentiator between competitors especially in the field of technology and website design.
As a matter of fact, most users are willing to pay more for the products and services if they are assured of great user experience, in contrast, one of the main reason people shift to a competitor is because of bad user experience.
In an age where everything is accessible and greater choices arise, millennials on the other hand have higher expectations from service providers. If your site is can’t function to their desired level— there are over thousands of sites out there where they can find the information that they need.
Some famous retailers are taking advantage of the internet and technology to catch the attention of millennials. Starbucks for instance created an app that attracts younger audience with an interactive functionality features.
At this point, 11% of their in-store transactions happen via a mobile device. Like Starbucks design your site or app that is easy to re-engage with, giving them just enough and not overloading them.
Millennials love it when they have the privilege to:
Make sure to provide Millennials with delightful user experience and make your site or app easy to use and functional to reap the benefits it will provide to your business.
It may seem like millennials are hard to please, however the key to better understand them is think that they are looking for reliable connections. If they are your target audiences build a supportive relationship with them.
When redesigning your website make sure that it is efficient, easy to navigate and simple. Doing so will help your company build brand trustworthiness and a resilient website design.
Help us devise custom-fit solutions specifically for your business needs and objectives! We help strengthen the grey areas on your customer support and content moderation practices.
480 Collins Street,
Melbourne. 3000. Victoria, Australia