Owning a business, no matter how large or small, obviously comes with a lot of hard work and endless nights of staying up, running over the numbers, outlining tasks that need to be done the next day, highlighting important to-dos so you don’t forget, setting meetings, ensuring your employees are customers are happy, and ensuring you are keeping yourself up-to-date with everything going on in front of, and behind the scenes. In other words, owning your own business is tough. No one will deny that. But if you ask every business owner if it’s worth it, they’re all going to respond with the same answer.
In fact, we know. We’ve been there ourselves. In 2007 when New Media Services was born, we started out as a team of five full-time workers. Now, we have 150 staff and hundreds of remote employees who stand behind our brand and the work we provide for clients across the globe. We’re firm believers that remote virtual assistants, or VA’s for short, have been a key factor in our continued success which is why we now offer VA services for our clients that are interested in building their brand while they continue to focus on running their business.
So, if you own a large or small business and you’re looking for virtual assistant services, you’ve come to the right place. We value the hard work our personal virtual assistants have provided for us and we know that you (a busy, hardworking and dedicated business owner) will too. Here you’ll find out how VA services work, what advantages come with virtual assistance, and what tasks they can take off your hands so your focus can remain on the bigger tasks at hand.
Here is an overview of what we’ll be going over. We know it seems long, but we guarantee it will be worth your time, especially if you’re looking for virtual assistance and don’t know if it’s the right fit for your business. We want you to be as educated as possible so you feel 100% confident in your decision.
1. Who We Are
2. What Is A Virtual Assistant?
3. How Much Does It Cost For A Virtual Assistant Service?
4. The Benefits Of Hiring A Virtual Assistant Service
-Boosts Employee Productivity
-Skills Your Business Needs
-24/7 Customer Service
-Dedicated To Your Business
-Easy To Track Progress
5. How To Hire A Virtual Assistant
6. How To Utilize A Virtual Assistant Social Media Manager
-Replying To Comments
-Monitor & Report Results
-Share Blog Posts
8.How To Utilize A Virtual Assistant For Writing Tasks
-Writing Blog Posts
-Writing Social Media Posts
-Email Management & Campaigns
9. What You Can Expect From Our Virtual Assistant Services
Who We Are
Welcome to New Media Services’ website. As mentioned above, we started our digital marketing business in 2007 in the beautiful city of Melbourne (although the idea initially started in Bangkok, Thailand). All of our major operations were handled out of the Philippines, but we expanded quickly and opened up offices across the globe – San Francisco, San Antonio, Dnipro, Amsterdam, Tampa, Zurich, and London. We’ve helped clients all around the world who specialize in a variety of niches with more than just virtual assistant services. We also offer social media marketing, SEO campaigns, quality web design, app development, multilingual customer support, SMS and email marketing, explainer videos, and more.
We’re firm believers that outsourcing personalized virtual assistant services, customer service support and digital marketing tactics can be the key to business owners’ newfound success. We have teams that are highly-qualified and ready to be put to work for your business right away and can assist you with a wide range of office tasks and marketing efforts. Our office in Manila now holds over 150 full-time staff members and we don’t blame on slowing down anytime soon. Our founder, Martin Eyking, has always aimed to provide clients with a unique, tailored service so their business can reach new heights while improving their efficiency, online presence, and employee productivity.
What Is A Virtual Assistant?
A virtual assistant is an independent contractor who provides assistance to your business remotely while still being able to access important files, documents, and other resources you provide them. Think of them as your personal assistant, only you don’t physically work side-by-side. They virtually do anything and are in very popular demand nowadays. They can help with tasks like:
- Administrative Tasks
- Ad Writing
- Blog Posts
- Calendar Management
- Content Creation
- Customer Service
- Data Collection & Presentation
- Data Entry
- Digital Marketing Strategies
- Email Management
- Graphic Design
- Lead Generation Services
- Logo Design
- Managing Your Email
- Organizational Errands
- Project Management
- Scheduling Appointments
- Social Media Management
- Web Design
How Much Does It Cost For A Virtual Assistant Service?
This is a question we frequently get asked, but ultimately the answer is, it depends what you’re looking for and what country your virtual assistant is located in. So, no matter your budget, you can find virtual assistant services that best suit your specific wants and needs. Just keep in mind that virtual assistants will set their own salary depending on the types of services they offer, their years of experience, and what your deadlines look like. They could charge anywhere from $5 an hour to $100 an hour, or they could charge per completed project and take a certain percentage of the cut. Of course, it’s always negotiable for business owners, but make sure to take into account the hours and effort that need to go into the tasks at hand. In other words, just remember you’ll end up getting what you pay for.
If you’re comfortable with the rate they offer and like the sounds of their past experience, you can always ask for examples of their work too, as well as references. You should also be able to read reviews left by previous clients.
So if you’re sitting there wondering if you can afford VA services for your small business, yes, you absolutely can. There are virtual assistants for every task and every budget.
The Benefits Of Hiring A Virtual Assistant Service
The benefits of virtual assistant services are endless no matter the type of industry you’re in, but if you’ve never worked with virtual assistants before, you may need a little more convincing. That’s okay, we get it. We know, as business owners ourselves, that you want the absolute best for your business. We want the best for your business too. As our client, we completely personalize your services and go above and beyond to ensure you’re 100% satisfied with us and the virtual assistants we’ve connected you with. With that being said, are you ready to learn about the many benefits you can experience thanks to the help of virtual assistant services?
1. Boost Employee Productivity
Are you or your employees caught up with little tasks that take up valuable time? This is where VA services can really come in handy. By assigning them to tasks like email management, answering calls, booking appointments or meetings, planning travel accommodations, data entry, calendar management, research, and more, this can drastically free up yours and your employees’ schedule to focus on bigger projects without being interrupted. Your employees are hardworking, there’s no doubt about that. But sometimes they need to multitask and, oftentimes, this makes them fall behind on more important projects. With virtual assistant services, the bigger projects can be completed by your employees while your assistants complete the smaller tasks in just a few hours’ time.
Even though your assistant is working for you, they’re considered “self-employed”, meaning you don’t have to worry about paying for their hardware, like a computer, laptop, office supplies, etc., travel expenses, or their health insurance benefits. Better yet, you don’t have to pay for their training as you would with a new employee. They’re already fully-trained, qualified, and ready to be put to work right away with their personal hardware and tools they have at home. Those who are self-employed also look after their own benefits, taxes and health insurances.
One of the best things about utilizing virtual assistance is the flexibility aspect. One example could be the amount of work you need to be done. Do you only require one-time assistance or is it enough work to hire them full-time? It’s completely up to you. Their hours are also flexible which is a great way to offer 24/7 customer service support to your customers. After your regular business hours, you can feel rest assured knowing your customers are still well taken care of. Plus, as mentioned above, there is a variety of skill sets each virtual assistant has, so whatever you need help with, whether it be marketing tactics or everyday office tasks, there’s a virtual assistant service for you. Which brings us to our next point.
4. Skills Your Business Needs
Because the ideas of VAs are so popular in this day and age, there are many out there who have the specific skills you’re looking for to improve your business and reach your goals. Need a new logo created so your customers can easily identify your business? Need blog posts written so you can improve your online presence, brand authority, and rank higher on search engines like Google? Need help with project management but don’t have the time, or the budget, to hire a new full-time employee? These are all things you can rely on a virtual assistant for without having to worry about training them first. Our assistants are fully-equipped with everything they need to help you right away, including a wide range of attributes you’re looking for:
- And many more
5. 24/7 Customer Service
Do you work 8-4 but want to provide your customers with customer service options after hours too? By outsourcing virtual assistants for email management or answering the phone, you can drastically improve the trust and loyalty between you and your customers. If there’s one thing they appreciate more than a business with a higher customer satisfaction rating, it’s a business that offers 24/7 support so they know help is always readily available if they need it. This is also a great way to gain the attention of new customers!
6. Dedicated To Your Business
Virtual assistants respect your time and your trust. After all, they are self-employed and rely on business owners reaching out to them for help. They can be just as reliable as your full-time employees and they want to see you succeed. This is why they want to put their skills to the test for you. Before you choose the right virtual assistant for you, you can also go over ask for references and testimonials from previous clients they’ve worked with so you hear firsthand how dedicated and successful their efforts were.
7. Easy Communication
But how do you communicate with someone working remotely? There are a variety of ways. Just because you can’t communicate in person, doesn’t mean it will be difficult to rely messages or tasks. While it’s entirely up to you which communication method you’d prefer, you may find one of these methods or applications work best for you:
- Speaking over the phone (if data rates don’t apply)
- Facebook Messenger
Many virtual assistants have years of experience working with various business owners, so they likely aren’t new to most of these applications, which limits training even more. Communication can get started right away.
8. Easy To Track Progress
If you’re worried about how your VA’s are spending their working hours and you want to be able to easily track their progress, you can do so right in applications like Trello, Asana, Basecamp and other VA software like Evernote, Producteev, Todoist, Wunderlist, etc. While most of them will require payment when you upgrade to a premium account, it’s absolutely worth it. Most of them work with both Apple and Windows and are even mobile-friendly for iOS and Android users. As your VA’s check off the items on their to-do lists, you’ll be able to tell what tasks they’ve completed, what they have left to do, and if they’ve met their deadlines. The platforms also allow you to upload notes, chat, and create different files for each client. They all come with an easy learning curve too if you or your VA have never used the platform before.
How To Hire A Virtual Assistant
As the demand for VA services became popular, it’s now become much easier to connect with them. There are many websites that allow you to search for the type of service you require as well as read their bio, work experience, testimonials, and hourly rate. But this is how New Media Services is different. Rather than our clients taking the time to find virtual assistants themselves and worrying about hiring the right candidate, we do all that for them.
We have a team of virtual assistants who are highly-educated, experienced and trained to handle all aspects of office tasks, email management, social media management, and more for any type of industry. Whether you have your own restaurant, a retail company, or offer creative marketing or lead generation services, we have the right assistant for you that can bring a new wave of talent to your business. All you have to do is get in touch with us by filling out a contact us form. Simply put your name, email address, and let us know which service you’re interested in and one of our friendly and professional team members will get back to you as soon as possible.
How To Utilize A Virtual Assistant Social Media Manager
One of the most popular inquiries we get about hiring a VA is how they can be useful for social media management purposes. As we’ve said before, we’re firm believers that VA’s can drastically improve your business’s performance and help you reach your business goals, especially when it comes to improving your online presence. But that’s the issue here – you’re trying to run a successful business and look after core operations. You don’t have time to constantly tend to your multiple social media profiles. This is where an assistant can come in who specializes in all things social media and when we say “all things”, we really do mean just that. Here are eight examples of what you can get your social media assistant to do for you:
1. Profile Organization
If you’re just setting up your social media profile, whether it be Facebook, Instagram, LinkedIn, Twitter or YouTube, you need it to look and feel professional. This means uploading a high-quality, visually appealing profile photo, banner, and filling out your profile information with keywords while letting your customers know what you offer and how they can reach you. Your profile should be kept clean, relevant, valuable, and concise.
2. Content Creation
The single most important part of having social media as a business owner is to produce valuable, engaging and consistent content. But, as we said earlier, finding the time to do this can be hard when you’re looking after other core operations within your company. When you have an assistant, they can worry about producing this type of content for you and making it unique for each social media platform. From writing the content to pairing it with the perfect high-resolution photo or video, you’ll be brought peace of mind knowing your followers will stay engaged with your company.
3. Content Scheduling
After the content has been created, it needs to be posted. But there’s actually more to posting on social media than you may think. Virtual assistants are social media experts and know your content will be seen by the right people at the right time. Each platform has different peak times, meaning your content will be scheduled to be posted at a certain time to increase your engagement levels. Your dedicated social media manager will also know how often to post. For example, posting on Facebook should be done at least three times a week and posting on Instagram should be done at least one to two times a day.
Before posting content, you have to know what to post. What do your followers want to see from you? What similar posts are your followers liking or engaging in? Who is the specific audience you want to target? You don’t have time to conduct thorough research as you navigate through other important business operations, so why not leave it to your social media assistant? Once your target audience is determined, the content that’s created can be as specific as possible in order to maximize your ROI.
When it comes to social media platforms, particularly Instagram, your followers want to see high-quality images. High-quality pictures of your products, or even behind-the-scenes photos, will perform way better than a blurry, pixelated image. This is why it’s important to have a VA on-hand who can perform tasks like taking their own pictures if need be, editing photos and videos with Adobe photoshop or Canva, adding the right infographics, etc.
6. Replying To Comments
One of the absolute best ways to improve the trust between your company and your customers is by acknowledging their comments on your social media platforms. Whether it’s Facebook, Twitter or Instagram, having a VA respond to every question, comment or concern is a sure way to boost your online presence and gain the attention of potential new customers. Responding to comments and direct messages is also a great way to show your customers you’re actively listening to them 24/7. If they know you’re readily available whenever you need them, they’re much more likely to engage with your brand.
7. Monitor & Report Results
After conducting thorough research and curating content across your business profiles, you’ll want help staying on top of the results you see from your posts. Virtual assistants are perfect for this. They’re not just there to help you put your content in front of the right people at the right time. They’re there to assist you in identifying your target audience, what your competitors are doing, but more importantly, monitor your success. By monitoring how successful your posts are, they can easily keep track of your conversion rates and determine a course of action for future content.
8. Share Blog Posts
Promoting your own content on social media can be a good way to gain new followers and build brand authority. Whenever new blog posts are added to your blog, have your VA share them on your social media platforms too, whether it’s Facebook, Instagram, LinkedIn or Twitter. This can help improve the trust between your company and your customers, but also drive more traffic to your website. After reading your valuable and informational blog posts, they’ll want to browse around your website too. Virtual assistants will also know how to customize each social media post with the shared blog post link to maximize its reach.
How To Utilize A Virtual Assistant For Writing Tasks
Now, about those blog posts we’ve been talking about.
As the business owner, if you have time to write them yourself to provide your personal input and valuable thoughts, that’s great! But you can’t write every single one, edit it, upload it, and share it yourself. It’s a length process, especially when it comes to competitor, topical, and keyword research. This is where virtual assistants services can help you out yet again. Many specialize in providing various forms of written content and be provided tasks like:
1. Writing Blog Posts
While it will depend on what type of industry you’re in to determine how often you should update your blog, many businesses will post new content anywhere from one to four times a week. There are many benefits to running a blog, some of which include providing value to your customers, retaining the attention of your recurring customers, developing trusting relationships, generating leads, and boosting your search engine rank.
2. Writing Social Media Posts
As mentioned above, the jobs of virtual assistant services can range when it comes to content, but one of the most important things you’ll have to stay on top of is your social media profiles especially because each platform will require a different amount of attention from your followers so they stay engaged with your brand. By utilizing a social media VA, they can write professional, creative and concise content after conducting competitor, topical and keyword research.
3. Email Management & Campaigns
When it comes to project management, you want to show your customers/clients that you’re loyal and always available to answer their questions. This is when having VA services is convenient as they can respond to emails and interact with your clientele even outside of your regular business hours. Another thing to consider is email campaigns, which are still very much alive and effective in 2020. Did you know many of your customers still prefer email as their main method of communicating? By having them produce monthly e-newsletters, you can easily promote new products and services, keep your customers engaged, increase conversion rates, and more.
Small office tasks may seem small at first, but they can pile up quickly, leaving you and your employees distracted and putting off larger tasks that are just as important. So why not utilize VA services to complete office and administrative tasks while you worry about key business operations? They can manage bookkeeping tasks like answering email inquiries, important data entry, preparing and sending invoices, monitoring accounts, replying to comments on social media, and even managing payroll or answering the phone.
What You Can Expect From Our Virtual Assistant Services
As you can tell, we’re passionate about helping our clients reach their business goals by freeing up their schedule so they can focus more on core operations. But while core operations are very important when it comes to taking your business to new heights, the small tasks matter too. Larger tasks wouldn’t even exist without the smaller tasks, but managing everything is where the problem lies. That’s why we’ve created a solution for you. Virtual assistants services are gaining popularity for various industries all around the globe and it’s easy to see why. They specialize in a variety of services and have wide arrays of skillsets including:
- Administrative Tasks
- Creative Writing
- Data Collection
- Email Management
- Graphic Design
- Marketing Strategies
- Organizational Tasks
- Project Management
- Social Media Management
- And many more
What makes hiring a VA service even better is the amount of flexibility that comes with it. They’re like your personal assistant. You can assign them anything in order to further enhance your business performance and decide whether or not you require recurring assistance or a one-time service. Even though they may not be working by your side, our remote VA’s are fully-equipped and trained to handle all situations respectfully and in a timely manner, therefore, they require very little supervision, but there are still plenty of ways to keep track of the projects they’re working on, how long they’re spending working on them, if they’re being completed by the assigned dates, and the hours they’re working. Communication can be very easily managed too, thanks to the help of popular business applications so you don’t need to worry about how you’ll work with a remote individual.
Stop fretting over how you’re going to improve your employee productivity, boost your conversions, or improve the overall efficiency in which your company runs. Your cost-effective and reliable solution is right in front of you. We’re New Media Services and we’re firm believers that outsourcing virtual assistant services can be the perfect way to truly achieve more whether you own a start-up, medium or large-sized business. Our VA’s are completely ready to go so you don’t have to pay for training. All you have to do is fill out a contact form with your name, email address, and services you’re looking to have covered and that’s it! You’re one step closer to having a fully-trained team dedicated to helping you and your business flourish.