Victoria, Australia, February 15, 2012-New Media Services, the leader in providing mobile and web business solutions, is on its way of upgrading its live customer support services catered at the mobile-content industry.
NMS currently offers inbound voice support, email support, refund management and escalation management.
Among the soon-to-be–released features is the Customer Relations Management platform. CRM enables clients of the services to get real-time reports and updates from live operators regarding processed calls and emails anytime.
The launching of the newly revamped website, with its new domain, is soon to be announced by the company.
In the past few weeks, the company has been busy hiring and training new mobile support live operators. NMS has now live operators working for English, Spanish, and French solutions.
The live operators specifically handle toll free number provisioning, callbacks, IVR solutions, email support, customer billing inquiries, customer complaints and refunds, complete escalated content management, FAQ services, daily log and email reports.
For more information about the mobile support services offered by NMS, please send an email to [email protected]
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