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YOUR BACK OFFICE IS OUR FRONT OFFICE

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New Media Services

Main Offices
4 Dundass Grove, Botanic Ridge
VIC, Australia 3977

Voice Support

Our outsourcing solutions provide the best customer support services for your end-users through our Voice-Over-IP help desk.
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Order Verification

Review and verify requisitions diligently through a reliable and well-structured order verification process.
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Customer Support Tickets

A trusted support desk ticket system that seamlessly routes messages, correspondence and inquiries.
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Escalation Management

An essential part of customer service outsourcing solutions, customer service escalation provides advanced customer relationship management for prompt handling of high-level customer complaints and supervisor-required calls.
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Refund Payment Solutions

Our Refund Management Solutions effectively deliver rebates or refunds to your end-users through multiple payment options.
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