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Contact Center
Outsourcing Services

Omnichannel Solutions

Our all-inclusive contact center
support channels enable your
company to deliver exceptional
customer experience.

Call Center Services

Call Center Services

Strengthen your voice support services through the added expertise of our in-house support agents. Expand your business reach with multilingual capability.

Inbound Call Center Service

Inbound Call Center Service

Improve average handle time for all inbound calls. Each of our support representatives is well-trained and possess professional call handling experience.



Our team will back you up from calculating the proper timing for escalations to resolving logistical, operational, and technical issues regarding your services.

Live Chat Support

Live Chat Support

Use our customizable live chat widget to maximize the digital presence of your brand. Pair it with our machine learning solutions to answer more queries in real-time.

Email Support Service

Email Support Service

This service is applicable for handling support tickets, cancellations and refunds. We also help set up an email forwarder and toll-free number for your business website.

Hybrid Services Tailored to Your Liking

NMS has earned quite the reputation for making impossible business aspirations come true.

Client satisfaction has always been our main goal as one of today’s contact center service providers in the industry. Since our company’s establishment in 2007, we have been continuously developing and enhancing our services and tools in an effort to assist the customer support efforts of startups and mid-sized businesses.

Our combined human and AI-powered capabilities that enable you to handle multiple queries while you focus on expanding your services and audience reach. We have earned the capacity to empower our clients across multiple communication platforms, and we want you to experience fluidity in your operations by accessing your customers’ frequently used contact points.

Choose New Media Services if you want professional contact center services!

Innovative BPO Contact Center Outsourcing

Why should you entrust your contact center
business process outsourcing to us?
24/7 Global Coverage
Your customer response practice will not be limited to voice support alone. Answer queries from international customers through live messaging or email.
Versatile Solutions
Get custom-fit resources for your business demands. Reach target customers and convert more leads through voice support, email, and live chat.
Multilingual Contact Center
We support multiple languages including, English, Spanish, Portuguese, French, Italian, German, Japanese, Thai, Korean, Malaysian, and Arabic.
Reduced Operational Cost
We see to it that you improve your overall client-base without the need to expend more money. Outsource the skills you need to our expert staff!
Compatibility with Advanced
Consistently meet customer demands and expectations with the power of AI and its machine learning capabilities.
Short or Long-Term
Hire our services for an extended or long-term commitment. Alternatively, you can also outsource to us on a per project basis.

Get the NMS Advantage in 4 Easy Steps

Specify and discuss which contact center outsourcing services you need for your business operations and customers.
We do a couple of test-runs before integrating our innovative contact solutions into your existing processes.

Based on your requests, we prepare and combine communication channels along with additional outsourced staff.
Sit back and relax while our experienced team and AI-powered solutions take the lion’s share of the work!
Solution for Business' Needs

Help us devise custom-fit solutions specifically for your business needs and objectives! We help strengthen the grey areas on your customer support and content moderation practices.

Our Company

Main Office
480 Collins Street,
Melbourne. 3000. Victoria, Australia


Other Offices
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