Outsourcing is hardly a new concept nowadays. More and more business process outsourcing (BPO) companies are popping up, offering a variety of services. Contrary to popular opinion, customer service outsourcing is only top four of the most commonly outsourced services. Regardless of its standing, it proves the high demand and necessity of quality outsourced customer […]

Despite the fact that we are not yet living in the Fourth Industrial Revolution (4IR), we have had the opportunity to see, or more accurately, experience, what it has in store for us. Nothing could be more true in terms of communication. In today's technologically advanced era, the vast majority of companies have reported a […]

With the rise of esports, movies, and TV shows based on video games, and technological advances, the world of video games will only grow in both size and scope. In addition to that, the industry’s audience is a mixed bag of people from different age groups, countries, status, and more. There’s a genre for everyone […]

One of the objectives of a call support team is to keep a careful eye on customer satisfaction. Since customer satisfaction leads to higher revenue, a well-enhanced call center structure is paramount, it is safe to conclude that they are crucial to the long-term viability of reputable businesses. Research, strategy, technology, and monitoring aren't all […]

Customer service is critical in the corporate sector. Regardless of how amazing your products are, you will not thrive in an ever-changing market unless you deliver personalized client care that strengthens the link between your company and its clients. As the lifeline of every business, your patrons require immediate and personalized support throughout their experience […]