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August 7, 2022
How to Write an Email to a Customer? Here are 7 Surefire Ways! (With Free Customer Service Email Templates)

Email has become an invaluable business communication tool that has been used for many years. It is used for interdepartmental communication in companies and for addressing client concerns. One of the advantages of email is that you can use it anywhere, provided that you have a stable internet connection. That is why businesses are taking […]

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August 5, 2022
5 Best Practices to Improve Customer Satisfaction (CSat) in the Contact Center

If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours. —Ray Kroc, Founder, McDonald’s As a business, an integral part of your core mission is to make your customers happy. They are your lifeline, and so they […]

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July 22, 2022
What is Text Moderation: Your Definitive Guide

Running an interactive online community for your brand can be risky but incorporating text moderation services may keep your brand reputation protected.

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July 6, 2022
How to Conduct a Customer Experience Audit

Customers, not sellers, now have the lion's share of influence in the market.  Loyalty and customer retention are built based on exceptional customer experience. Typically, people are prepared to pay more for the same goods and services, especially if it's high-quality products at a low price. They become even willing to shell out money if […]

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June 25, 2022
The Do’s And Don'ts Of Content Moderation

According to a 2019 Statista report, one-third of online users worldwide fall between the ages of 25 and 34. Meanwhile, 18% of users worldwide were between the ages of 18 and 24. In 2021, the total number of internet users is estimated to be around 4,832.89 million, and it is expected to continuously increase and […]

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