Multi-language Call Center Services | New Media Services
Melbourne - Manila - Amsterdam - Tampa - Zurich - Dnipro |



Provide the best contact center services for your end-users through our Multi Language Voice-Over-IP help desk.

multilingual call center agent

Get the best call center outsourcing services with our well-trained customer service representatives available in various languages. Our large workforce is available to handle all incoming customer services, product and service FAQs, pre and post-sale customer care, billing inquiries plus outbound customer care. These contact center services encourage customer retention and resolve various service concerns.


  • Covers both Inbound and Outbound Voice Support
  • 24/7 Voice Support Availability
  • Multiple Languages Covered
  • Flexible customer support services that can be tailored to meet specific demands
  • Toll Free Number acquisition support
  • Real-time updates, including service quality metrics
  • Customizable call reporting system
  • Handled by highly-experienced and specifically trained operators
  • Quick response and handling of calls

Our Customer Service Outsourcing covers the following languages:

    • English
    • Spanish
    • Portuguese
    • French
    • Italian
    • German
    • Japanese
    • Thai
    • Korean
    • Malaysian
    • Arabic
  • Require a language that isn’t currently covered in the list? Please get in touch! We’re both scalable and flexible in our customer service outsourcing offers!

What Do We Offer?

Flexible Coverage

Give the assistance your customers need. Our multilingual call center support is tailored to meet your dynamic demands. We can seamlessly shuffle our expert agents based on your business’ needs and conditions.

Round-the-Clock Availability

Provide customer support to users from across the globe with live call center operators available 24/7. Verify subscriptions and billing statements. Handle large volumes of cancellation and refund requests.

Innovative Communication Platform

Our customer service platform is integrated with the most updated and innovative tools powered by both human and artificial intelligence to enhance your organization’s overall efficiency.

Multilingual Call Center Outsourcing

Our call center outsourcing services cover a broad range of languages enabling you to handle both English and non-English speaking customers.

We cover the following languages:

• English
• Spanish
• Portuguese
• French
• Italian
• German

• Japanese
• Thai
• Korean
• Malaysian
• Arabic

If your language is not on the list, let us know! We’ll do our best to get the right agents for you!

Credible | Flexible | Scalable Call Center Solutions

New Media Services gives customers more reasons to trust your brand. We have been assisting businesses with dynamic customer support call center solutions since 2007. As part of our business process outsourcing solutions, we improve your services with the most skilled and reliable operators in the industry. They are specifically trained to handle calls and user concerns of varying complexities. We value time management and make fast responses our trademark. Language barriers in customer service are a thing of the past! We have agents who possess multilingual skills that allow them to bridge gaps between you and your customers.

It’s All About You and Your Clients. Outsource Multilingual Call Center Services today.

New Media Services is among the trusted call center service providers of today. We care about how you project yourself to your clients and how they see you. Here’s our impressive lineup of call center features that will benefit you and your customers:
Tailor-Made Solutions
Name what you need to boost your call center support services company. We modify our resources and provide agents as you see fit.
24/7 Call Support
Day in and day out, we ensure your lines are open for both local and international clients. Reduce call queues, increase convenience.
Real-time and Comprehensive Metrics
Our agents help deal with your user’s concerns in real-time to manage escalations & complex queries.
Inbound and Outbound Voice Support
Strike the perfect balance between incoming calls from customers and outgoing calls to potential shoppers.
Professionalism & Versatility
Expect excellent work ethic, brand familiarity and cooperation before, during, and after handling customer calls and messages.
Toll-Free Number Acquisition Support
Need a toll-free number on your website? We can provide that along with forwarding emails and established contact details.

Get the NMS Advantage in 4 Easy Steps

Let our team know your specific business requirements for call center services.
Data, FAQs & call scripts about your operations are integrated into our solutions.

We analyze your clientele’s needs and provide options that best suit their preferences.
Sit back and relax. Our professional call center agents will do the talking!
Solution for Business' Needs

Help us devise custom-fit solutions specifically for your business needs and objectives! We help strengthen the grey areas on your customer support and content moderation practices.

Our Company

Main Office
480 Collins Street,
Melbourne. 3000. Victoria, Australia

[email protected]

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