A HOME FOR INSPIRING STORIES ON BUSINESS AND TECHNOLOGY.

One of the most pressing dilemmas after your organization gains recognition from the masses is getting a high volume of inbound calls. To ensure that your help desk initiatives can withstand the surge of various customer-related concerns, it is a must for you to employ a strong team of inbound call center agents. What is […]

Most customers are usually vocal about their experiences with a business, either literally or expressed through different media. They can be a passing comment in a conversation, a direct answer to a question, a review on a review site, a post, a video, or any other available format. With the internet and the tools that […]

Have you ever been in a state in which you are given so many tasks from different people at such short notice that you don’t know what to do?  You are not sure which one to start first; you’re not familiar with other tasks; there is a time limit on some of them; and you’re […]

Nobody likes waiting in line. It is time-consuming, mind-numbing, and cuts into any chance of being productive. But it’s even more frustrating when the line cuts off before your turn or there is nothing resolved, right? The same sentiment applies to customer service when waiting in a queue for an available customer service representative. It's […]

A lot goes into corporate operations, particularly product and service creation. all the way from product planners and designers to testers. The planners may be confident in the functionality, the designers in the structure, and the testers in the usability, but this does not guarantee that a product or service will be popular with the […]