Sales Director of Renraku
Business Development Manager of Live Support Services
Business Development Manager of Moderation Services
Director of Marketing and Customer Experience
Director of Global Operations
Founder & CEO
Martin Eyking, the Founder and CEO of New Media Services, was born and raised in Beverwijk, The Netherlands. He left The Netherlands at the young age of 17 with a chefs qualification under his belt and took on the world. 28 years later, the idea of New Media Services came to fruition. In those 28 years, there were many business ventures, career changes and ups and downs. Martin is a man known for his tenacity and direct nature, leading to the success of New Media Services.
In 2020, Martin lives in Melbourne, Australia, with his wife of 25 years, 3 kids and 3 (crazy) dogs. He runs the business from his home office with multiple trips to the USA/Europe and The Philippines throughout the year to work alongside his staff in their new state of the art office in The Philippines and to meet with international clients. When Martin is not working you can usually find him playing golf, scratching his head over puzzles or riding his motorbike to the local cafe for his daily coffee.
Martins hard work and determination has led him to where he is today, however New Media Services would not be possible without the incredible team of executives, managers and team members.
Rafael Nacionales, Jr., sitting as the Chief Executive Officer, leads a team of six executives who attend to the operational needs of the Company and its people. His mantra of leadership is to lead from the front.
He is a lawyer by training. Before joining New Media Services, he worked in litigation and held professorial chairs in Constitutional Law, Criminal Law, Remedial Law and Family Law. He holds a bachelor’s degree in Political Science and master’s degree in Public Administration.
Atty. Raffy, as fondly called by his colleagues, savors his personal life by travelling, reading and gardening.
Venturing from an entirely non-business background to the competitive, finance-driven and volatile world of business, he has been guided and sustained by the philosophy that for one to truly grow, he must chart the travails of the unknown and the uncertain, learn it, labor on it and excel on it.
Ingenuity, tenacity and excellence are his trifecta of success. With this, he is now rolling up his sleeves for the arduous task of making New Media Services a global leader in BPO services and a partner of its clients for mutual business growth.
Anastasiia Bilous, COO Europe, handles the overall management of NMS Europe and the implementation of all its strategic business decisions focused within the online entertainment and dating industry globally.
Anastasiia has been with the company for three years. Prior to that, she spent almost 10 years managing as COO an international asset management firm with the HQ in Menlo Park, USA with the main focus on the projects in the next industries: SocialComm & Messengers, Dating & Biz Networking, B2B Management Tools, MedTech.
Anastasiia Bilous graduated from Braunschweig Technical University, Germany with a B.A. in Business Administration. She is a proud Partner at Startup Networks Switzerland. She also serves as an Advisor in Machine Learning powered project “Bicovery” for Bipolar people for the last two years.
In her spare time Anastasiia is a speaker at International events, leads her columns in major IT news sites in the world and busy with fundraising for the Ukrainian animal shelter “FRIEND”.
Anastasiia is a strong believer that it’s crucial to keep asking right questions and to look for simple answers/solutions to them
Anastasiia works with each client and each partner as with her own business and thus delivering a strong product, approaching marketing & sales with the best value for it’s money and deep data & financial analysis is the priority #1.
Business Development Manager
Sami Karkouch, Business Development Manager. Connects with individuals in order to create solutions with our products in order to bring your company value.
Sami has over 10 years of sales experience. He is a specialist in creating solid business relationships by using a solutions based approach.
Sami has been a top performer in all his previous roles. Regularly achieving and exceeding his sales quotas.
Sami is born and raised in Canada, and now living in Melbourne Australia. In his time off, Sami enjoys powerlifting and is going to be competing in the sport in the future. He also enjoys travel and learning about the economy, politics and many other topics.
“The purpose of life is finding the largest burden that you can bear and bearing it.”― Jordan B. Peterson
Sami believes that in order to create true value in the world, you have to offer a service or a product that is more valuable than the cost to the customer. The only way to do that is to understand the customer, and to solve a problem they have. I love learning about people and companies, so that I can be helpful in helping them be a better company.
Manager of Moderation Services
Stephanie Walker, Business Development Manager for Moderation Services, is based in Melbourne and responsible for creating and growing relationships with clients as well as developing strategies to identify and meet customer needs in the digital content moderation field.
Stephanie started with New Media Services in 2020 and is excited about bringing great value and service to clients for many years to come. Prior to that, she spent 7 years in Recruitment and HR for one of Australia’s largest recruitment companies, and several years working to build her own business. Throughout this time she also studied Business at Swinburne University with a strong focus on marketing and management.
In her spare time, Stephanie loves to read both fiction for enjoyment and anything related to the ever-changing field of digital marketing and promotion. She believes in the power of a strong inspirational quote and her favourite is, “You miss 100% of the shots you don’t take,” because it applies so readily to both business and life. Her previous experience in starting her own business gave Stephanie the opportunity to gain a great understanding as to how important it is for businesses to be able to workwith trusted companies such as NMS who offer a high level of care and attention to ensure their client’s success is the ultimate goal.
Sales Director of Renraku
Mike Loewe is the Sales Director of Renraku, a new business unit of New Media Services who will be responsible for driving sales and marketing. Has worked in the online marketing and operations space for over 20 years.
Mike has lived and worked in Asia, Australia and Europe but now resides in Tampa, Florida with his wife and their two children.
Favorite quote - Do you want to be someone or do something? - John Boyd
Mike is developing a customer centric service that will minimize missed appointments which cost every business time and money.
Director of Marketing and Customer Experience
Merlene Leano, Director of Marketing and Customer Experience handles all marketing activities and customer relations both for new and existing ones. Chique, as what she prefers to be called, has been with the company for 12 years now.
A street-smart employee with an adaptable mindset, she ventured into self-development through online trainings and continues to do so up to the present.
She loves traveling together with her son during school break. Traveling is their way to breakaway from the stress of daily life.
Merlene believes that the challenges a person is facing are there to make him/her even stronger. Because of this, any hindrance or obstacle on her way to her goal will just be a piece of cake to overcome.
She fully embodies the mission of the company through the many successful activities she has handled since. Merlene is determined to be the best in her craft bridging customer to the company’s quality services.
Director of the Client Support Service
Sheena Mae Fianza, the Director of the Client Support Service Department, handles and oversees the day-to-day operations of various services. These services include Social Media management, Profile and Content Moderation, Customer Support, and Lead Generation to name a few.
She has started her journey in New Media Services in January 2012 as a call center agent. After four years in the company, she made her way up in the higher rank as Director of the Client Support Service Department, with her sturdy drive for excellence.
Sheena enjoys the company of her two kids on the weekends, and spending time with her family is the only hobby she thinks matters.
She preaches that every project is a self-portrait of oneself and that the team should always sign their work with excellence.
Her method of leadership puts premium emphasis on the holistic growth of her staff for them to perform according to the standards of the company. The grounds on which Sheena was able to build and foster a culture of sustained excellence within her department and beyond. Sheena gears for numerical growth, but she also ensures that the team grows as well and that the company's core values are well inculcated.
Director of Global Operations
Jardeneil Dacyon, is the Director of Global Operations. Develops and executes strategic plans to meet the company’s short-term and long-term goals. Collaborates with the managers of different teams from different locations around the world to ensure everyone is on the same page and that they aim for the same goal.
Jardy, to his peers, has been with the company for more than 3 years. Before working with NMS, he was a Contractor for 2 years for one of the biggest mining companies in the northern region of the Philippines. He also had a 7 year stint in the BPO industry.
A father of 3 adorable kids, who he loves playing with during his spare time. He is an avid motorsports fan. He mostly follows F1 and Motogp and dreams of one day be able to participate in an amateur race.
He has a Bachelor’s Degree in Information Technology. But has more experience and expertise in People Management. He believes that a right decision is the result of a number bad ones. Do not expect to get things right the first time all the time.
Jardy, promotes Continuous Performance Improvement to ensure that efficiency and productivity is at its best to benefit both the company and the clients’ interests.
Director for Human Resources and Development
Auroa Blaza, Director for Human Resources and Development (HRD). She oversees and ensures that all workforce requirements, concerns and processes are executed smoothly and professionally. Furthermore, she ensures that company policies as well as programs, are efficiently developed, correctly enforced and properly adhered to.
She has been with New Media Services (NMS) since 2018; with her first year spent in the Marketing and Customer Experience Department managing clients’ accounts, ensuring services were launched timely and handled properly to satisfaction of clients. Exemplifying diligence, versatility and commitment, earned her to be the Director of HRD. Prior to NMS, she has had ample experience in customer relations, quality assurance and bilingual support (Spanish and English).
She values and strives to achieve a work-family life balance. On weekends she takes her son out to a park or a place of his choice, engage in parent-child activities like watching movies, or playing video games.
She believes that if there’s a will there’s a way. The willingness and focus to succeed, requires initiative, courage and perseverance to overcome any life situation or obstacle is vital. Aurora Blaza, personifies and is dedicated to the company’s vision for growth globally. As she leads her equally diligent HR team in meeting the demands of NMS.
Director of IT
Karlo Aguilar, Director of IT, handles and oversees multimedia, design projects, and in-house applications. He started with NMS since its inception and has progressed with the company.
Karlo is a visionary. Passionate about branding, spatial design, minimalism, UX, data analysis, automation, his creativity & strong imagination helped enable many ideas to come to life.
A natural pathfinder, with his wife and two boys, they enjoy exploring bizarre places that are less traversed as an unconventional way of learning.
He believes that the worst enemy to creativity is self-doubt.
Inherently curious with art & technology fusion, with the backing of his team, they forge to delight clients to deliver top-notch projects.
480 Collins Street,
Melbourne. 3000. Victoria, Australia