Victoria, Australia — New Media Services (NMS), a worldwide leader in web services, announced today the publication of a white paper entitled “Providing Excellent Customer Service: A White Paper”. The white paper highlights how a contact center can provide above-standard customer support service to deliver both increased business revenue and customer retention for its clients.

The insightful document was written to help outsourced contact centers deliver quality customer support services by knowing what the ultimate goal of a contact center should be, the customers they will be encountering, and the customer basics. The white paper also includes facts and figures on customer experiences and referrals, gathered through various surveys and studies by different companies.

Moreover, the white paper provides a helpful checklist a customer service representative must accomplish prior to ending a call. Readers can access the white paper for free at

New Media Services, headquatered in Victoria, Australia, is in the forefront of bringing real people, who give live interactive support services, catering for both the Web Service and Mobile Support Services industries. NMS provides ultimate resource for all your information and entertainment requirements, backed by a team of dedicated and skilled personnel. They lead in providing global outsourcing services utilizing real people.

For more information, please contact NMS at (+61) (0)3 9016 3480 or at Their office is located at 4 Dundass Grove, Botanic Ridge, Victoria, Australia.