Victoria, Australia, February 28, 2012- New Media Services, the leader in providing both web and mobile business solutions, will launch its newly upgraded Customer Support Services website on March 1, 2012.
The site www.livemobilesupport.com presents a full review of all customer support services offered by NMS. Included in the list of services are inbound voice support, email support, refund management and escalation management.
The services are specialized for mobile content enterprises.
The website launching follows the development of Customer Relations Management, a new platform that will be used in delivering real time reports to clients of the support services.
Recently, NMS announced its hiring and training of more live operators for the mobile support services. Live operators specifically handle toll free number provisioning, callbacks, IVR solutions, email inquiry responding, customer billing inquiries, customer complaints and refunds processing, complete escalated content management, FAQ service and daily and email reports.
Since the site is an upgrade of www.live-customer-support.com, a number of adds-on essentials are integrated into the new site. Among the readied features are downloadable brochures, helpful articles, quick inquiry form and FAQ.
For more information about the live mobile support services site and the list of covered services, email NMS at info[at]newmediaservices.com.au or visit www.newmediaservices.com.au.