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Escalation Management

Prompt handling of advanced customer concerns and supervisor-required calls.

Advanced, Timely and Professional Assistance

Escalation Management features prompt handling of customer concerns and supervisor-required calls. Our Tier 2 representatives practice wise, tactful and direct handling of difficult callers, frustrated customers as well as various escalated issues.

Features

  • Covers both Inbound and Outbound Voice and Email Escalations
  • Sophisticated issue tracking and real-time reporting scheme
  • Managed by specifically-trained Tier 2 representatives who are experts in handling high-stress end-user interactions
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