Prompt handling of advanced customer concerns and supervisor-required calls.
Advanced, Timely and Professional Assistance
Escalation Management features prompt handling of customer concerns and supervisor-required calls. Our Tier 2 representatives practice wise, tactful and direct handling of difficult callers, frustrated customers as well as various escalated issues.
- Covers both Inbound and Outbound Voice and Email Escalations
- Sophisticated issue tracking and real-time reporting scheme
- Managed by specifically-trained Tier 2 representatives who are experts in handling high-stress end-user interactions