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It is one thing to attract and bring more customers to your business and another to effectively communicate with them. This emphasizes how effective communication with customers makes a difference in providing billing customer support.  But what is billing customer support, you ask? Billing customer service is a type of customer support that focuses on […]

Gone are the days of relying on a hotline or email and waiting for what feels like forever to get help when encountering problems with a product or service. In today’s digital era, a lot has changed in the contact center services industry. The growing popularity of social media platforms, such as Facebook, Instagram, and […]

Another year means another opportunity to revolutionize customer support experiences globally. While most people are concerned with starting the year right, businesses are preparing for a significant shift in approach and customer behavior. Thus, the lookout for customer service trends.  Being updated on the latest trends in customer service helps businesses reach new markets, stay […]

Thanks to technology development, an omnichannel communication model is now possible, bringing customer convenience to new heights. However, around 42% of customers still lean towards resolving customer service issues through phone interactions. With this, voice customer support proves its relevance and significance, no matter how dynamic digital channels are.  Voice support is a type of […]

In the ever-evolving world of business, companies are realizing the importance of providing multilingual options to connect with a wider, more diverse audience. They go beyond borders to provide exceptional global customer service through phone calls, emails, live chat, social media networks, and other communication channels.  Moreover, it is worth noting that 70% of customers […]